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Emojiuse at work place
Severalresearches conducted by HR firms, staffing firms, show that only asmall percentage of senior management use or even like the useemoticons or emojis in official communication. Emoticons arecharacter strings that discern a facial expressions when typed whileemojis are “picture characters” available in many varieties andcolor. The emoji culture originated from Japan. Communication isconstantly changing and the use of emojis is now popular in thecorporate environment. The big debate is whether it’s professionalor not?
Whyemojis should not be used in corporate/official communication
Oneis not guaranteed in which tone the recipient of the message willreceive the email. While some people have no issue with the use ofemoticons in official emails, others simply dislike it. In corporatecommunication it’s advised not to use emoji’s in emails orofficial documents as you would be risking upsetting co-workers orthe management, in case they dislike it.
Justas it is with grammatical errors and typos, the use of emojis inofficial emails can lead to a breakdown of communication. Therecipient might end up misinterpreting the messages and the use ofmany emojis might end up confusing the recipient.
Theuse emojis in emails is not professional. The email won’t have thatofficial/professional tone as is expected of emails sent internallyor externally in a corporate setting. Display of emotion in formalcommunication is no more appropriate than wearing unofficial clothesto work.
Theuse of emojis in official emails is not recommended as they are notappropriate tools of communication when addressing complaints orimportant issues in a corporate setting.
Thoughvery popular, it is far from being a universal language. You may usean emoji in an official communication only for there to be abreakdown in communication simply because the recipient isn’tfamiliar or does not know the meaning of the emoji. It’s alsocommon for people to misinterpret the meaning of an emoji and in theprocess end up getting a totally different message than what wasintended by the sender.
Theuse of emojis is also discouraged in a corporate setting as somepeople may go overboard with them. Employees might end up over-usingemojis in official communication and this ends up muddling themessages in the emails and corporate documents.
Recommendationson use of emoticons
AtRBC, the use of emojis in official emails and documents is notacceptable. Although considered a trend of modern day communication,use emojis in our office is not recommended. RBC staff who useemoticons in emails, especially being those being sent to the topmanagement, will be going against the company’s policy and culture.Several researches have come with guidelines with regards to when andhow emoticons and emojis should be used in official communication[ CITATION Mon12 l 1033 ].Below are the discussed recommendations
Knowyour audience. Understand your audience with regards to their levelof management and demographic. Official communication to seniormanagement or to older people in the office, will not be receivedwell, as this group of people tend to dislike emoticons in emails orofficial documents. Emojis in email communication is advised for samelevel employees, preferably friends.
Thecontext is important. Business to business communications require aprofessional tone but for a lighthearted message between employees,emoticons are allowed. Be clear on what the goals and intentions ofthe communication are so as to determine what’s appropriate.
Avoidgoing overboard. While it may be accepted, it should not be on aregular basis. Many emoticons in one email is not encouraged as itdisrupts the message being conveyed.
Useof familiar emoticons so as to avoid breakdown in communication. Onlypopular emoticons that many can relate should be used in officialcommunication. The use emojis is not advised but should only be doneso as to make the message clearer.
Seeley, M., & Hargreaves. (2012). Managing in the Email Office. Burlington: Grant Springford.