ShouldPublic Services be provided in other Languages in Addition toEnglish?
Therapid and dynamic changes experienced in politics, the economy,society, environment, and cultures presents some larger significancefor individuals to learn multiple languages. Similarly, the UnitedStates of America’s population is becoming culturally diversemeaning that workforce in the medical, social/case agencies, police,government, and paramedics among others include learnt Englishspeakers. Resultantly, miscommunication may occur, especially wheremisinterpretation occurs making it necessary for personnel in suchinstitutions to learn other languages for them to effectively servetheir diverse society. In this paper, I will provide arguments thatsupport multilingual usage in the public service institutions sincethey have a higher chance of interacting with people who do not havea good command of English.
Multilingualismserves as a sociolinguistic occurrence associated with languagecontact. It allows people to bridge the gap in language barrier(Sollors, 63). The leadership in the public service sectors isbecoming more aware of this and is finding ways to integrate a moremultilingual workforce. Once this is done, these personnel caninteract and serve the public efficiently. In my view, a policeofficer’s knowledge of a second language other than English canestablish trust from citizens who relate to that language. Making iteasier to gather information on certain public issues, allowing themto come up with problem-solving mechanisms that benefit thecommunity.
Additionally,multilingualism allows public service institutions to adapt newapproaches to thinking and culture appreciation. It is noteworthythat speaking multiple languages helps these people to properlyeducate the society since they function highly on a cognitive level.They think more flexibly and can display greater empathy. Due tothis, patients in a medical facility are more likely to reactive ahigh-quality health care since the nurses and doctors carry out theirjob with great competence because of intense awareness.
Further,the promotion of multilingualism aims to strengthen the economy ofAmerica. Since the country is getting interconnected, negotiationsand businesses are not restricted by national or local boundaries.Speaking multiple languages will allow Americans in the public sectorto conduct negotiations with persons found globally, especially incases of terrorism or kidnappings. For example, the police andgovernment officials can employ different languages other thanEnglish to conduct negotiations that may help save the lives ofpeople kidnapped overseas. They may also use this language to getinformation concerning a potential terrorist attack. Consequently,multilingualism is a very vital tool in the American society.
Despitethis, some researchers claim multilingualism presents concerns aboutlanguage protection and preservation, language rights, and humanrights in as much as they are influenced by language bans andbarriers (Sollors, 68). The language barriers prevent citizens frombeing aware of their rights and fully engaging in politics. However,it is easy to rectify by employing multilingual or bilingualpolitical and educational processes. With this, the American nationbenefits from multilingual practice in the public sector.
Inconclusion, multilingualism in public service is an important elementin service provision since the personnel have a higher chance ofinteracting with diverse language. To function well, they must haveat least an added language to the general English to promote trust,higher service, and increase negotiation abilities. Notwithstanding,multilingualism also presents negative issues in terms of languageprotection and preservation along with language and human rights,which can be rectified by political and educational procedures.
Sollors,Werner. “Multilingualism in the United States: A Less Well-KnownSource of Vitality in American Culture as an Issue of Social Justiceand of Historical Memory.” NanzanReview of American Studies,Vol. 31, 2009, pp. 59-75