FromProblem to Persuasion: the Roles of Office Managers
FromProblem to Persuasion: the Roles of Office Managers
Thesignificant role of front office managers come with key generalresponsibilities including reviewing drafts of office audits andfront desk financial procedures and preparation as well as analysisof operations results including monitoring the reservation system andensuring clear communication among staffs and other departmentalheads. The roles are endless and can be summed as ensuring efficientoperations within the administrative units. This journal willhighlight some of the roles and the problems that come with them.
Mostly,office managers either carry or relieve the pressures that come withthe desires for the companies to perform from other staff. They carrythe pressure when failures to achieve goals or change of office ofsenior executives leave them uncertain of the direction to take. They relieve the pressure by creating relevant mood and influencingstaff and clients to adapt the same mood. In a few instances, officemanagers are blamed for the decline in customer activity and one ofthe main reasons accounting to such declines is limited rapport. Inthis case, I will argue that office managers play a role inmaintaining the balance between the senior executives and otherstaffs during times of crisis.
Also,office managers have been seen to maintain the status quo in thefirms as most are considered to be inflexible and bureaucratic. Theyare directly involved in facilitating all types of communications andthis is likely to endear the staff to them or set the staff againstthem. The argument here is to establish whether office managers whoact as a link between senior managers and staff are bureaucratic orliberal. In many cases, the senior executives hardly interact withthe junior staff and therefore they never listen to them. Thesituation is worse if the senior executive cannot get along with theoffice managers who by extension become compliant since they are surethat their opinions do not matter. It is my conceived opinion thatoffice managers have limited scope of influence as they workaccording to the laid down procedures and advices of their superiors.
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