Healthcare professionals are likely to come across patients from diversebackgrounds, therefore, it is necessary to maintain across-culturally sensitive relationship with every client served toachieve adequate customer satisfaction for the medical facility’sprogress. Many individuals may find it difficult come to terms withAbby’s story and the confusion in the whole idea. In addition, theway people see it raises the question of health professionals’roles in such matters. The medical field is full of experts who aretrained differently, originates from diverse backgrounds, and grow upin societies that uphold unique beliefs as well as practices. It isimportant to define the stand a nurse or any other health careprofessional would follow when given care to patient who is on theverge of passing away. The issue is problematic because, even inAbby’s story, Mary, Abby’s daughter, faced resistance when sherecommended following the traditional Indian death rituals –against the siblings who wanted her put in life support, when takingcare of her mother (Gelfand, Raspa & Schim, 2005). This essaywill tackle the impact of death rituals because nurses come acrossincidences where they fail to respond or disapprove the patients’practices, which, in turn, result in inadequate customersatisfaction.
Evenif a health care professional disputes the acts performed by familiesand patients during the dying period, their opinions areinsignificant because their main role is to administer quality care.The health care sector lacks any criteria for discrimination andcannot promote one to meet universal patient satisfaction.Consequently, the provision of collective patient contentment hasbecome a primary goal to numerous health care facilities. Allowingpatients the liberty to exercise their death rituals propels theagenda of quality healthcare, and it is a great show of respect.
Anurse should understand that besides the medical practices involvedwhen delivering quality care, humane and ethical values are alsoneeded to thrive and progress as the clients keep coming back to acare facility they can trust. One way to offer care in such scenariosis to change the ways of thinking about the issues and appreciatethem as the world’s rich diversity. The traditions mostly emanatefrom religious points of view, thus, they cannot interfere with thetreatment services. Besides, therapists should also handle thepatients and their families at a neutral position since they couldend up fighting among themselves over the rituals to carry out forthe person who is almost passing away. In chronic cases, therapistsensure clients and their loved ones sign the legal next of kinpapers, which assist in minimizing care providers’ challenges whensuch issues arise.
Remainingcalm when a family is conducting a traditional ritual is usuallynecessary to show respect to the families and the patient who is onthe verge of passing away. The customs should not be in any way bethe reason for offering inferior care services to the patient. Thehealth care professionals should remain vigilant when administeringefficient health care services until the family of the patientrecommends something different. When visiting a patient’s room at atime when the family members are present, etiquette should getobserved. Health care providers should avoid making unnecessarycomments that could offend the relatives and friends ofthe sick person.
Itis common for a health care expert to wonder the traditionalpractices are always 100% right. Besides, one may question whetherevery patient has a person such as Mary to ease the passage journeyand facilitate the implementation of the ritual (Gelfand et al.,2005). The conundrum remains a constant controversy as it makespeople to disagree.
Howwill the health industry adopt measures to monitor health care atthese strange stages? The fact that such disagreement can draw fromthis situation makes the idea of ‘nurses not having any part in thepractices,’ the best approach to follow. The approach ensures thatits clients (patients and their family members) do not engage inconflicts.
Gelfand,D., Raspa, R. & Schim, S. (2005). Endof life stories:Crossing disciplinary boundaries.New York, NY: Springer Publishing Company, Inc.