ActionPlan (For a Bank Branch Manager)
ActionPlan (For a Bank Branch Manager)
Thesubsequent action plan is divided into five: branch growth, strategy,staff development, wealth management and profitability/losses.
The branch manager plans to increase the total Commercial and Consumer DDA deposits.
The bank manager will facilitate the growth of home equity production.
Facilitate the growth of wealth management sales.
The manager will further support the growth and development of First Jersey Title referrals.
Facilitate the increase in global pay business for the existing clients.
Facilitate global pay for various new business bank accounts to the existing and new customers.
The manager to facilitate the growth of Business Money Market Deposits.
Facilitate the increase in the overall profitability of the branch.
Ensure improved access to basic banking services such as the opening of new accounts to the local customer bases.
Facilitate the increase in branch’s business access to the local populations.
The manager will also constantly and thoroughly monitor the branch’s daily APEC’s scores. This will enable the manager to assess customer feedbacks and improve where necessary.
The bank manager will also plan to expand its mortgage loans offers to meet the stipulated goals for the year 2017.
The bank manager will further ensure that various banking services are timely provided and based on the specific business needs of the customers.
The manager should maintain the branch’s health relationship with the local communities and increased involvement in various local activities.
The manager will occasionally follow up with Sorry I Missed You cards mailed to the customers. This is aimed at developing customer loyalty.
The manager to partner with other branches operating in the region to host networking and socialization seminars. This will entail inviting the bank’s customers to engage the officials and to identify various business opportunities relevant to them. Facilitating such business networking and socialization with other branches in the region will increase exposure and promotes the bank’s image. As the branch manager, I will closely monitor the successful implementation of this strategy with other branch managers.
The branch manager will target specific areas of operation and blitz with business partners.
The manager will effectively utilize the branch’s marketing department resources to stimulate sales of special products and services.
Facilitate staff development and product knowledge through cross-training to ensure that the entire staff are well-versed with the products and services being offered by the branch.
The branch manager to constantly refer to the First Jersey tittle when handling a mortgage application form.
Expedite phone calls from High Yield and Maturing CD to help in setting up for an account review.
Making calls on the existing client list to establish appointments and to discuss the customers’ account relationships in an effort to attract, increase retain more customers subscribing to the branch’s services and products.
Developing effective relationships with other business partners such as mortgage brokers and real estate agents.
The manager will directly request for business referrals from the bank’s existing customers. The primary purpose of this strategy is to increase the branch’s market share. Therefore, the bank will encourage the satisfied customers to spread the good news concerning our services to their friends, associates, relatives among others to help in increasing the bank’s exposure. This would assist in attracting and retaining more customers to the branch’s numerous banking services based on a well-established framework of ideas.
The manager to conduct a thorough monthly review of the branch’ employees individual performances.
Recognize those employees who stand out over and above other employees.
Engage other business partners such as commercial lenders to increase the branch’s business referrals.
Educating customers on some relatively complex digital banking self-services.
Facilitating customer relationship development.
Adequate training of employees on to how to engage the customers.
Monthly reviews of branch’s successes and offer various rewards and incentives to best performing employees and loyal customers.
Provide relevant training programs to the personnel especially for senior management positions.
The manager should maintain the branch’s healthy relationship with the local communities and involvement in various activities.
The branch’s universal operational specialists and universal bankers to directly engage the branch’s customers visiting. Similarly, improving the quality of customer services will help the managers to sustain an already existing positive customer relationship. Additionally, the bank will ensure that majority of the local population are well exposed to various banking services, products, and opportunities to ensure the creation of a positive rapport.
The bank manager will also directly engage every member of staff on a constant basis and encourage them to work together as a unit to ensure the branch`s profitability and productivity. As the manager, I will also literally track the development of every related strategy and customers freshly exposed to our banking services.
The manager will facilitate the employees attendance to other networking events organized by other partners establish relevant business opportunities. For instance, I will occasionally allow an employee to attend such networking events to establish various business opportunities.
The manager will attain every stipulated objectives through efficient management of time and available resources. Therefore, as the bank manager, I will limit time and resources spend on other unnecessary issues and concentrate on increasing the branch’s productivity and profitability through effective implementation of the postulated objectives.
Every frontline office staff will be adequately trained on quality customer service delivery. Staff development due to the training, coaching, and mentorship program introduced by the branch manager.
The bank manager will directly engage the employees in various matters affecting their performances.
I will further encourage the staff to remain committed to ensuring quality service delivery. This will necessitate relevant training on customer service.
Preparing appropriate monthly branch plan on employees’ performances and for the branch`s future appraisals. This will enable the branch to recognize exemplary achievements and successes.
Encouraging the branch’s employees will be invited to increase their respective performances to enhance the smooth implementation of the specified objectives.
Pertinent training programs on quality service delivery will be identified as a viable option that the branch will use to increase profitability and productivity.
Active engagement of employees in developing important ideas and attaining the stipulated outcomes.
Encourage the staff to remain active and passionately engage the customers.
Occasionally review individual employee’s performances for appraisals among other reward incentives.
Build confidence among members of the staff by motivating the employees to increase their respective performances.
Encourage the personnel to develop personal goals and objectives for self-reflection and assessment.
Create a comprehensive weekly rotation schedule for the staff to help in changing positions with the primary objective of cross-training and preparing the staff for universal employment dynamics.
Introduce morning huddles, role playing situation and daily discussions about products and services offered at the branch.
The manager to request for increased commitment during the morning huddles.
The manager to engage the employees to increase their individual participation and offer pertinent ideas aimed at achieving the set organizational objectives.
Engage the staff in reviewing the progress and discussing the results.
Build and retain trust in the staff by motivating them and rewarding excellent performances.
Encourage and prepare every employee to have a list of clients who they occasionally engage in making appointments to help in seeking more business opportunities among other related benefits.
Introduce customer profiling by occasionally engaging specific customers and offering them unique products and services.
The branch manager to focus on attracting and retaining higher value customers.
Establish long-term relationship with the clients through earning their trust and understanding of their business objectives.
The manager will effectively plan and manage the staff’s relations to the customers.
The manager will constantly seek relevant opinions and suggestions on the relevant customer retention and promotional strategies from the team members. This will be attained through keenly listening to every employees’ diverse and pertinent suggestions and appreciating their unique contributions and suggestions.
Conduct a Cross sell wealth management.
Facilitate the profiling of customers and introduce Eric
The manager to introduce Eric to the branch’s commercial customers.
Concentrate on the 401K Business roll overs and 401K plans.
Conduct a comprehensive weekly review of Wall Street Wednesday with the staff concerning the numbers of qualified appointments.
Introduce effective and positive communication, coaching and role play.
Distribute Wealth Management Letters and make follow ups.
The manager to host a wealth management day another branch manager in the same region.
Review the single service and low service household customers, high yield and maturing cd home equity during the wealth management day. This will enable the manager to explain to such customers how the branch will save them money and how their respective interest earnings will be increased.
Effectively monitor the staff and the bank’s records auditing processes to ensure accountability.
Restrict working overtime during regular hours to limit the branch’s overhead expenses. Thus, over time will not be encouraged unless necessary and sanctioned by the bank.
Constantly check and control the usage of the bank’s electronic devices such as gas thermostats to further help in reducing overhead costs.
Monitor and engage every customer to ensure that their bank retains their services.
Refuse to pay for overdrafts and unrecovered items to prevent possible losses to the branch.
Carefully analyze checks and suspect cash for possible duplication and fraud. The tellers will be trained on how to identify such cases of frauds. Also, the other bank employees will be encouraged to pay closer attention to any suspect commodities.
Every employee at the branch will be held accountable for any identified shortages.
Reflect any employee’s good performances and incompetence on the performance appraisal documents to encourage accountability and commitment.
The bank will also limit its supply ordering with the stipulated budget constraints to avoid unnecessary spending.
Ensure quality customer service delivery to help in retaining the branch’s customers.
To limit possible loss as a result of incorrect application of bank product and service policy.
Innovative bank branch design to lure more customers and to ultimately increase profitability.